Shipping policy

Shipping Policy

At Debriefed.co.uk, we strive to provide fast, reliable, and affordable shipping options for all our customers. Whether you are ordering one of our high-quality apparel items or other accessories, we want to ensure your order reaches you safely and on time.

Shipping Information

  • Processing Time: Orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed the next business day.
  • Shipping Times: Delivery times depend on your location and the shipping method selected at checkout:
    • UK Standard Shipping: Typically arrives in 3-5 business days.
    • UK Expedited Shipping: Typically arrives in 1-2 business days.
    • International Shipping: Delivery times vary by destination, generally within 5-10 business days. Please note that international orders may be subject to customs delays.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery method and the shipping address. We offer the following options:

  • Standard Shipping: Available for a flat rate or based on weight and destination.
  • Expedited Shipping: Available for a higher cost, offering faster delivery.
  • Free Shipping: We offer free standard shipping on orders over £50 within the UK.

For international orders, shipping costs will be calculated at checkout.

Shipping to International Locations

We currently ship to a variety of international destinations. International shipping costs and times will vary depending on the country or region. Please note that you may be required to pay any applicable import duties, taxes, or customs fees on your order. These charges are the responsibility of the customer and are not included in the shipping costs paid at checkout.

If you have any questions regarding international shipping, please contact us at admin@debriefed.co.uk.

Order Tracking

Once your order has been shipped, we will send you an email containing tracking information so you can monitor the status of your shipment. If you do not receive tracking information, or if you have any concerns about the status of your order, please contact us at admin@debriefed.co.uk.

Address Accuracy

Please ensure that your shipping address is correct before placing your order. Debriefed.co.uk is not responsible for delays or issues caused by incorrect or incomplete addresses. If you realize that you’ve made a mistake with your shipping address, please contact us as soon as possible at admin@debriefed.co.uk, and we will do our best to assist you.

Undeliverable Packages

In the event that a package is returned to us as undeliverable due to an incorrect address or other delivery issues, we will contact you to arrange for re-shipping at your expense. If you wish to cancel your order instead, we will issue a refund, minus any shipping costs incurred.

Damaged or Lost Items

While we take great care in packaging your order, occasionally issues with shipping can occur. If your package is damaged or lost, please contact us immediately at admin@debriefed.co.uk, and we will assist you in resolving the issue.