Help and FAQ
General Questions
1. What is Debriefed.co.uk?
Debriefed.co.uk is a British lifestyle brand offering a variety of premium products designed to combine comfort, style, and functionality. Our product range includes high-quality men's underwear, apparel, and other lifestyle essentials, all proudly designed and made in the UK.
2. Where is Debriefed.co.uk based?
We are based in Brighouse, West Yorkshire, UK, where we design and manufacture our products, ensuring exceptional quality and attention to detail in every item.
3. How can I contact Debriefed.co.uk?
You can contact us via email at admin@debriefed.co.uk. For any urgent inquiries, please refer to our contact page for phone details.
Product Information
4. What products do you offer?
We offer a range of men’s apparel and lifestyle products, including:
- Men's underwear (boxer briefs, trunks, briefs, etc.)
- Casual clothing
- Accessories like socks, loungewear, and more
We focus on stylish, comfortable, and durable products suited for everyday wear and special occasions.
5. Are the materials used in your products high-quality?
Yes! We carefully select only the best materials to ensure our products are both comfortable and durable. From premium fabrics for our underwear to sturdy materials for our outerwear, quality is at the heart of everything we do.
6. Do you offer any other products besides underwear?
In addition to our high-quality underwear, we also offer a selection of casual clothing, socks, loungewear, and more. Our product line is designed to meet all your everyday needs with style and comfort.
7. How can I find out more about your products?
Each product page on our website provides detailed descriptions, sizing information, and material specifications. If you have any further questions, feel free to contact us or check out our blog for more insights.
Ordering and Payment
8. How do I place an order on Debriefed.co.uk?
Simply browse our online store, select the products you’d like to purchase, and add them to your cart. When you're ready, go to the checkout page, enter your shipping details, and choose your payment method to complete your order.
9. What payment methods do you accept?
We accept various payment options including PayPal and major credit/debit cards (VISA, MasterCard, American Express, and Discover).
10. Can I change my order after it has been placed?
Once your order is confirmed, we process it quickly to ensure fast delivery. Therefore, we are unable to change orders once they are placed. Please double-check your order before confirming.
11. Is it safe to use my credit card on your website?
Yes, your personal and payment details are encrypted using the latest security technology. Your privacy and security are our top priorities.
Shipping and Delivery
12. How long does delivery take?
Delivery within the UK typically takes 3-5 business days. International delivery times vary depending on the destination and the courier used.
13. Do you offer international shipping?
Yes, we ship internationally to several countries. Shipping times and costs will depend on your location. Check at checkout for more details on international orders.
14. How much does shipping cost?
Shipping costs vary depending on the destination and size of your order. For UK orders, we offer affordable standard shipping, and international shipping costs will be calculated at checkout.
15. Can I track my order?
Once your order has been dispatched, we will send you an email with tracking details. You can use this tracking number on the courier's website to monitor the delivery status.
16. What happens if my order is delayed or goes missing?
If there are any issues with the delivery of your order, please get in touch with our customer service team, and we will assist you in tracking the package and resolving any issues.
Returns and Refunds
17. Can I return an item?
Yes, we accept returns within 14 days of receiving your order. If you're not satisfied with your purchase, return the item in its original condition and packaging for a refund or exchange.
18. How do I return an item?
To return an item, please follow the instructions on our Returns page. You'll need to complete a returns form and send the item back to us using the provided return address.
19. How long will it take to receive my refund?
Refunds are typically processed within 7-10 business days of receiving your returned item. The refund will be issued to the original payment method.
20. Will I be refunded for shipping costs?
If you are returning an item due to a fault or error on our part, we will refund your shipping costs. If you're returning an item for any other reason, return shipping will be at your expense.
Sizing and Fit
21. How do I choose the right size?
Each product page features a sizing guide to help you choose the right fit. We recommend measuring yourself and comparing your measurements with the guide for the best fit.
22. What if the item I ordered doesn’t fit?
If the item doesn’t fit, you can return it within 14 days for a different size or a refund. Please ensure that the item is unworn and in its original condition.
Discounts and Promotions
23. Do you offer any discounts or promotions?
Yes, we occasionally offer discounts and promotions. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
24. Can I use multiple discount codes on one order?
Only one discount code can be applied per order. We recommend using the code that provides the best value for your purchase.
Account and Privacy
25. Do I need to create an account to place an order?
No, you can place an order without creating an account. However, creating an account will make future purchases faster and allow you to track your orders.
26. How do I create an account on Debriefed.co.uk?
To create an account, simply click on the "Sign Up" link on the website and follow the steps to enter your details.
27. Is my personal information secure?
Yes, we take your privacy seriously. Your personal and payment information is encrypted and stored securely. We do not share your data with third parties without your consent.
Miscellaneous
28. Do you offer gift cards?
Currently, we do not offer gift cards, but this is something we may introduce in the future. Keep an eye on our site for updates.
29. Can I change my delivery address after placing an order?
If your order has not been dispatched, please contact us immediately to request a change of address. If the order has already been dispatched, we will not be able to alter the delivery address.
30. How do I contact customer service?
For any questions or assistance, please email us at admin@debriefed.co.uk. We aim to respond within 24 hours.